To realize diagnosis and transportation of a user by utilizing a moving entity.SOLUTION: An automatic operation system includes a diagnosis control unit that implements control concerning diagnosis of a request user in a moving entity, a transportation determination unit that determines whether the request user should be transported to a medical institution, and an operation command production unit that produces an operation command so that the request user will be taken on board the moving entity at a first destination that is a place based on information sent from a request user terminal to be used by the request user, and that, after the moving entity has moved to the first destination, if it is determined that the request user should be transported to the medical institution, produces an operation command so that the request user will be transported to the medical institution, which is regarded as a second destination, while being on board the moving entity.SELECTED DRAWING: Figure 3【課題】移動体を利用したユーザの診察及び搬送を実現する。【解決手段】移動体において依頼ユーザの診察に関する制御を行う診察制御部と、依頼ユーザを医療機関に搬送するか否かの判定を行う搬送判定部と、依頼ユーザが使用する依頼ユーザ端末からの情報に基づいた場所である第一目的地において依頼ユーザを移動体に乗せるように運行指令を生成し、移動体が第一目的地に移動した後に依頼ユーザを医療機関に搬送すると判定された場合に医療機関を第二目的地として依頼ユーザを移動体に乗せた状態で搬送するように運行指令を生成する運行指令生成部と、を備える。【選択図】図３
