A customer-correspondence assistance system according to the disclosure of the present invention is provided with: a FAQ presentation unit for presenting FAQs regarding service provided to a customer to a customer terminal operated by the customer; a browsing history collection unit for collecting FAQ browsing history information relating to FAQ browsing history by the customer; a storage unit for storing the FAQ browsing history information in association with the customer; and a browsing history display unit for displaying the FAQ browsing history information associated with the customer on an operator terminal operated by an operator when there has been an inquiry regarding the service from said customer.
