Systems and methods for data synchronization management between call centers and CRM systems

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专利权人:

INCONTACT, INC.

发明人:

Pino Bryan,Walburger Derick,Mayberry Kacie,Seaman Chris,Ryskamp Rix

申请号：

US201414485499

公开号：

US9723075(B2)

申请日:

2014.09.12

申请国别(地区):

美国

年份:

2017

代理人:

Pearl Cohen Zedek Latzer Baratz LLP

摘要：

Systems and methods for synchronizing data between a communications management system and data management system. In some implementations, contact data may be requested from a data management system external to and/or operated by a distinct entity with respect to a communications management system. The requested contact data may be received at the communications management system and the communications management system may be used to establish a communication using at least one contact from the requested contact data. The requested contact data may be updated using data generated during the communication and then updated contact data may be transmitted to the data management system to synchronize the two systems.

来源网站：

中国工程科技知识中心

来源网址：

http://www.ckcest.cn/home/