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INFORMATION RETRIEVAL AND DISPLAY FOR AN IVR SYSTEM
专利权人:
Li Zhuangzi
发明人:
Li Zhuangzi
申请号:
US201715785439
公开号:
US2018054522(A1)
申请日:
2017.10.17
申请国别(地区):
美国
年份:
2018
代理人:
摘要:
The invention herein disclosed provides the display of stored information when creating a dialstring for use with mobile smartphones and other computer-enabled telephones. A software app recognizes input from the user (such as the initial digits of a phone number) that identifies the organization to be called, and accesses stored representations of information about or provided by the company along with the IVR phone tree for that organization. The app then presents a graphical representation of all or part of the retrieved information on a display. The user can then respond to the graphical representation by providing selective inputs that cause the synthesis all or part of the dialstring needed to navigate the phone tree to the desired destination. Once a dialing option has been synthesized, the user may provide additional input that the system interprets as an instruction to open a phone call and dial the synthesized number.
来源网站:
中国工程科技知识中心
来源网址:
http://www.ckcest.cn/home/

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