Accountability in Public Services in South Africa

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作者：

World Bank

来源地址：

http://hdl.handle.net/10986/29723

关键词：

ABSENTEEISM;  ABUSE;  ACCESS TO INFORMATION;  ACCOUNTABILITY;  ACCOUNTABILITY FOR RESULTS;  ACCOUNTABILITY FRAMEWORK;  ACCOUNTABILITY MECHANISMS;  ACCOUNTABILITY PROBLEMS;  ACCOUNTABILITY RELATIONSHIP;  ACCOUNTABILITY RELATIONSHIPS;  ADMINISTRATIVE FRAMEWORK;  ADMINISTRATIVE SYSTEMS;  ARTICLE;  ASSETS;  BASIC EDUCATION;  BASIC SERVICES;  BENEFICIARIES;  BUDGET ALLOCATION;  BUDGET ALLOCATIONS;  BUDGET DECISIONS;  BUDGET MANAGEMENT;  CAPACITY BUILDING;  CITIZEN;  CITIZEN PARTICIPATION;  CITIZENS;  CIVIL SERVANTS;  CIVIL SOCIETY;  CIVIL SOCIETY ORGANIZATIONS;  COMMUNITY DEVELOPMENT;  COMMUNITY SERVICES;  COMPLAINTS;  COMPOSITION OF PUBLIC SPENDING;  CORPORATE GOVERNANCE;  CRIME;  DATA COLLECTION;  DECENTRALIZATION;  DEMOCRACY;  DEVELOPING COUNTRIES;  DEVELOPMENT PLANNING;  DEVELOPMENT PLANS;  DEVOLUTION OF RESPONSIBILITIES;  DISSEMINATION;  ECONOMIES OF SCALE;  EDUCATION SPENDING;  ELECTRICITY;  EXCHANGE RATE;  EXPENDITURE;  EXPENDITURE AREAS;  EXPENDITURE TRACKING SURVEYS;  FINANCIAL ACCOUNTABILITY;  FINANCIAL MANAGEMENT;  FINANCIAL OPERATIONS;  FINANCIAL POLICIES;  FINANCIAL RESOURCES;  FISCAL FRAMEWORK;  FISCAL MANAGEMENT;  FISCAL PERFORMANCE;  FISCAL POLICY;  FISCAL POSITION;  FISCAL SYSTEM;  FOOD SECURITY;  FREE PRESS;  GOVERNMENT BUDGET;  GOVERNMENT BUDGETING;  GOVERNMENT OFFICIALS;  GOVERNMENT PERFORMANCE;  GOVERNMENT PROGRAMS;  GOVERNMENT SPENDING;  GOVERNMENT SUPPORT;  HEALTH CARE;  HEALTH SERVICES;  HEALTH SPENDING;  HIV;  HOUSEHOLD SIZE;  HOUSING;  HUMAN CAPITAL;  HUMAN RIGHTS;  IMMIGRATION;  INCOME DISTRIBUTION;  INEQUITIES;  INFORMATION FLOW;  INFORMATION SYSTEMS;  INFRASTRUCTURE DEVELOPMENT;  INFRASTRUCTURE INVESTMENT;  INFRASTRUCTURE SERVICES;  INITIATIVE;  INSTITUTIONAL REQUIREMENTS;  INTEREST PAYMENTS;  INTEREST RATES;  INTERGOVERNMENTAL RELATIONS;  INTERNATIONAL COOPERATION;  LABOR FORCE;  LABOR MARKET;  LAWS;  LEADERSHIP;  LEGAL FRAMEWORK;  LEVEL OF DEVELOPMENT;  LOCAL COMMUNITY;  LOCAL DEVELOPMENT;  LOCAL GOVERNMENTS;  MANDATES;  MARKET TRANSACTIONS;  MEASURABLE OUTPUTS;  MEDIUM TERM EXPENDITURE;  MINISTERS;  MINISTRY OF FINANCE;  MONOPOLY;  MUNICIPALITIES;  NATIONAL DEVELOPMENT;  NUMBER OF HOUSEHOLDS;  OLD-AGE;  ORPHANS;  PERFORMANCE AGREEMENTS;  PERFORMANCE MANAGEMENT;  PERFORMANCE MONITORING;  PERVERSE INCENTIVES;  POLICY ANALYSIS;  POLICY FORMULATION;  POLICY FRAMEWORK;  POLITICAL PROCESS;  POLITICIAN;  POLITICIANS;  POPULATION INCREASE;  POVERTY REDUCTION;  PRIVATE SECTOR;  PROCUREMENT;  PROCUREMENT OF GOODS;  PROGRAMS;  PROGRESS;  PROPERTY TAXES;  PROSECUTION;  PROVIDER INCENTIVES;  PROVINCIAL GOVERNMENTS;  PROVINCIAL LEVEL;  PROVISIONS;  PUBLIC;  PUBLIC ACCOUNTABILITY;  PUBLIC ADMINISTRATION;  PUBLIC BUDGET;  PUBLIC DEBATE;  PUBLIC DEBT;  PUBLIC EMPLOYMENT;  PUBLIC EXPENDITURE;  PUBLIC EXPENDITURE TRACKING;  PUBLIC EXPENDITURES;  PUBLIC HEALTH;  PUBLIC HEALTH CARE;  PUBLIC HEALTH SERVICES;  PUBLIC SCHOOLS;  PUBLIC SECTOR;  PUBLIC SECTOR REFORM;  PUBLIC SERVANTS;  PUBLIC SERVICE;  PUBLIC SERVICE DELIVERY;  PUBLIC SERVICES;  PUBLIC SPENDING;  PUBLIC UNDERSTANDING;  PURCHASING POWER;  QUALITY CONTROL;  QUALITY OF EDUCATION;  QUALITY OF LIFE;  QUALITY OF SERVICES;  QUALITY SERVICES;  REFORM PROCESS;  REFORM PROGRAM;  REFORM PROJECT;  REGULATORY FRAMEWORK;  REMEDY;  RESPECT;  REVENUE COLLECTION;  ROAD MAINTENANCE;  RURAL AREAS;  RURAL COMMUNITIES;  RURAL DEVELOPMENT;  SANITATION;  SANITATION SERVICES;  SAVINGS;  SCHOOL PERFORMANCE;  SECONDARY SCHOOLS;  SECTOR POLICIES;  SECTOR POLICY;  SECTOR PROGRAMS;  SELF-ASSESSMENT;  SERVICE DELIVERY;  SERVICE DELIVERY SYSTEM;  SERVICE PROVIDER;  SERVICE PROVIDERS;  SERVICE PROVISION;  SERVICE QUALITY;  SKILL LEVEL;  SOCIAL ACTION;  SOCIAL PARTNERS;  SOCIAL PROGRAMS;  SOCIAL SECURITY;  SOCIAL WELFARE;  SOCIAL WELFARE SPENDING;  STATED OBJECTIVES;  SUBSIDIARITY PRINCIPLE;  TECHNICAL ASSISTANCE;  TELECOMMUNICATIONS;  TRANSPARENCY;  TREASURY;  UNEMPLOYMENT;  URBANIZATION;  USE OF RESOURCES;  USER FEES;  VIOLENCE;  WEAK ACCOUNTABILITY SYSTEMS;  WELFARE PROGRAMS;  WORKFORCE;  Report;  Rapport;  Informe; 

年份：

2011

出版地：

Washington,USA

语种：

English

摘要：

This report discusses selected issues regarding accountability in public services. The introduction discusses the accountability framework that will be used for the report. Chapter 1 assesses South Africa's progress on service access and quality, and summarizes recent policy initiatives. Chapters 2, 3, and 4 describe the international and South African experience with mechanisms that seek to improve accountability - public sector reform, citizen report cards, and others - and posits hypotheses to be explored in the following chapters. Chapter 5 applies the World Bank's accountability framework to a participatory assessment of services in six municipalities in South Africa. Chapters 6 and 7 apply the framework to the education and water and sanitation sectors. Chapter 8 explains why community-driven development does not factor in any main South African development programs. Chapter 9 explains the continuing learning practices pioneered in the manufacturing sector and addresses how these practices might be used by the South African government to effect change. Chapter 10 summarizes the conclusions, translates these into main hypotheses to be tested in future work, and formulates a number of policy recommendations for public debate.