A machine for making food products in liquid or semi-liquid form, including:a container for containing a basic product；a container for processing the basic product flowing out of the containing container；a stirring element mounted inside the processing container；a thermal treatment system associated with the processing container；a unit for driving and controlling the variables correlated with the aforementioned devices and systems；a user interface provided with operator controls and connected to the drive and control unit.The user interface is configured to allow a remote service request to be sent by activating an operator control.
