A method for tracking processes and/or services, which concern at least one object, in which a reading device detects data or attributes of a data carrier associated with the object or container thereof, wherein the data describe the object, comprising the following steps: a) identifying the object by detecting the data of the data carrier by means of the reading device and b) detecting a process or a service and/or the data obtained therefrom concerning the object, is further developed in that, between steps a) and b), a selection of processes and/or services from a plurality is made depending on the detected data, and the selection is offered to an operating person to be carried out. The invention also relates to a computer program product for setting up a computer system with regard to programming, and a changing station for carrying out the method.
