A patient support system for providing improved guidance and/or troubleshooting with respect to a patient support apparatus. A user interface is configured to receive inputs from a user, and an information output device is configured to provide instructions to the user. A controller determines a guidance protocol for the user based on the inputs. The guidance protocol comprises user-performed actions to be performed by the user in response to the instructions provided to the user with the information output device. The guidance protocol may be initiated and/or determined based on a troubleshooting request and/or an uncorrelated sequence of user inputs. At least one of the user-performed actions may be configured to control operational functions of a patient support apparatus. Methods for improving patient care by providing the guidance and/or troubleshooting are also disclosed.
