The invention provides a massage apparatus capable of obtaining at least either diagnosis in accordance with symptoms of a user or appropriate advice by using artificial intelligence. Provided is a massage apparatus that has a massage section for massaging a user, the apparatus including: a sound input section； a sound output section； and an artificial intelligence section that determines diagnosis and advice based on data accumulated at least in relation to knowledge and know-how of doctors, in which the artificial intelligence section is configured to determine at least either of diagnosis in accordance with the user or appropriate advice based on the data at least in relation to the knowledge and the know-how of the doctors, on the basis of sound information of the user input from the sound input section through a conversation with the user and outputs at least either the diagnosis or the advice from the sound output section.本發明提供一種利用人工智慧能夠獲得適於使用者症狀的診斷及適當的建議中的至少一個的按摩裝置及按摩系統。按摩裝置具備對使用者進行按摩的按摩部，該按摩裝置具備：聲音輸入部；聲音輸出部；人工智慧部，至少根據與醫生的知識及經驗相關的儲存資料判斷出診斷、建議，人工智慧部構成為，根據使所述人工智慧部與使用者進行對話而從聲音輸入部輸入的使用者的聲音資訊，至少根據與醫生的知識及經驗相關的資料，判斷出適於使用者的診斷及適當的建議中的至少一個，並將其從聲音輸出部進行輸出。
