Maturana Francisco P.,Asenjo Juan L.,Conti Salvatore T.
申请号：
US201715431128
公开号：
US9990596(B2)
申请日:
2017.02.13
申请国别(地区):
美国
年份:
2018
代理人:
Amin, Turocy & Watson, LLP
摘要：
A cloud-based global alarm annunciation broker assist in locating and contacting suitable technical support personnel in response to detected alarm events at a plant facility. The system comprises a cloud-based framework that dynamically matches on-site alarm events to domain experts capable of addressing the alarm events. The framework uses an agent-based architecture to gather industrial data from data sources within the industrial environment, including time-series alarm data. The data is received at a cloud platform, where broker services perform a global search for suitable technical support resources in response to alarm events identified by the collected data. The brokering system can automatically generate service tickets and send notifications to both end users and system managers/supervisors, and can notify application-level experts about events and anomalies that emerge from the on-premise processes being monitored by the cloud-based broker system.
