Action Plan for Strengthening Financial Services Consumer Protection in Azerbaijan

• 查看报告

作者：

Prouza, Tomá?

来源地址：

http://hdl.handle.net/10986/27715

关键词：

ACTION PLAN;  ADMINISTRATIVE COSTS;  ADVERTISEMENTS;  ADVERTISING;  ARBITRAGE;  AWARENESS CAMPAIGN;  BANK ACCOUNTS;  BANK CREDIT;  BANKING INDUSTRY;  BANKING SECTOR;  BANKS;  BEST PRACTICE;  BREACH OF TRUST;  BROCHURE;  BROKERS;  BUSINESS DECISION;  BUSINESS PRACTICE;  BUSINESS PRACTICES;  CALCULATIONS;  CAPABILITIES;  CAPABILITY;  CAPACITY BUILDING;  CAPITAL MARKETS;  CAR INSURANCE;  CENTRAL BANK;  CIVIL CODE;  CODE OF CONDUCT;  CODES OF CONDUCT;  COLLATERAL;  COMMUNICATION STRATEGY;  CONFLICTS OF INTEREST;  CONSUMER COMPLAINTS;  CONSUMER CREDIT;  CONSUMER GOODS;  CONSUMER GROUPS;  CONSUMER ORGANIZATIONS;  CONSUMER PROTECTION;  CONSUMER PROTECTION REGULATION;  CONSUMER RIGHTS;  CONSUMERS;  CONSUMERS ASSOCIATIONS;  CREDIT BUREAU;  CREDIT BUREAUS;  CREDIT CONTRACT;  CREDIT HISTORY;  CREDIT INSTITUTIONS;  CREDIT MARKETS;  CREDIT PRODUCTS;  CREDIT PROVIDER;  CREDIT PROVIDERS;  CREDIT REPORTING;  CREDIT REPORTING SYSTEM;  CREDIT UNION;  CREDIT UNIONS;  DEPOSITS;  DISCLOSURE OF INFORMATION;  DISPUTE RESOLUTION;  EDUCATIONAL MATERIAL;  FINANCES;  FINANCIAL CONSUMER;  FINANCIAL INDUSTRY;  FINANCIAL INSTITUTION;  FINANCIAL INSTITUTIONS;  FINANCIAL INTERMEDIARIES;  FINANCIAL ISSUES;  FINANCIAL LITERACY;  FINANCIAL MARKET;  FINANCIAL MARKETS;  FINANCIAL NEEDS;  FINANCIAL PRODUCT;  FINANCIAL PRODUCTS;  FINANCIAL SECTOR;  FINANCIAL SECTORS;  FINANCIAL SERVICES;  FINANCIAL SERVICES AUTHORITY;  FRAUD;  FRAUDS;  FULL DISCLOSURE;  GENERAL PUBLIC;  IMAGE;  INFORMATION DISCLOSURE;  INFORMATION POLICY;  INFORMED DECISION;  INFORMED DECISIONS;  INSPECTIONS;  INSTITUTIONAL FRAMEWORK;  INSURANCE;  INSURANCE ACTIVITY;  INSURANCE COMPANIES;  INSURANCE COMPANY;  INSURERS;  INTEREST RATES;  INTERNATIONAL BEST PRACTICE;  INVESTMENT PRODUCTS;  ISSUANCE;  ISSUANCE OF CREDIT;  JURISDICTIONS;  LAWS;  LEGAL ENVIRONMENT;  LEGAL PROVISIONS;  LEGISLATION;  LEVEL OF EDUCATION;  LEVEL PLAYING FIELD;  LICENSE;  LICENSES;  LIFE INSURANCE;  LIFE INSURANCE PRODUCTS;  LIMITED ACCESS;  LOAN;  MARKET COMPETITION;  MARKET PARTICIPANTS;  MARKET REGULATOR;  MARKET STABILITY;  MICROFINANCE;  MICROFINANCE INSTITUTIONS;  MONEY MARKET;  MONEY MARKET MUTUAL FUNDS;  MORTGAGE;  MORTGAGE LOANS;  MORTGAGES;  MUTUAL FUNDS;  NATIONAL BANK;  OUTSOURCING;  PENALTIES;  POINT OF SALE;  POLITICAL STABILITY;  PRIVATE CREDIT;  PRIVATE CREDIT BUREAU;  PRIVATE CREDIT BUREAUS;  PRUDENTIAL SUPERVISION;  PUBLIC AWARENESS;  REGULATORS;  REGULATORY REGIME;  REGULATORY REGIMES;  RESERVES;  RESULT;  RESULTS;  SALE;  SALES;  SAVINGS;  SAVINGS ACCOUNTS;  SECURITIES;  SECURITIES LAW;  SELF-REGULATION;  SENIOR;  SHARE CAPITAL;  STAKEHOLDERS;  STANDARD CONTRACT;  SUPERVISORY AGENCIES;  SUPERVISORY AGENCY;  SUPERVISORY AUTHORITIES;  SUPERVISORY AUTHORITY;  TOOLS FOR CONSUMER;  TRACK RECORD;  TRANSACTION;  UNFAIR COMPETITION;  UNFAIR PRACTICES;  USES;  VALUABLE;  VERIFICATION;  WEB;  Report; 

年份：

2009

出版地：

Washington,USA

语种：

English

摘要：

This Action Plan is based on the World Bank’s Technical Note on Consumer Protection and Financial Literacy in Azerbaijan published in June 2009. The Action Plan focuses on the Legal and Regulatory Issues of the Technical Note’s Key Findings and Recommendations, proposing specific actions for Azerbaijani authorities, financial institutions and consumer organizations so that consumer protection is strengthened and made more effective and efficient. The Action Plan should be the base upon which specific legal changes should be drafted and against which their implementation should be evaluated. Beside the Technical Note itself, the Action Plan draws on best international practices and experiences of regulators and supervisors that have tried to introduce improved consumer protection in their countries. It should also be noted that a well-balanced consumer protection regime serves also the interest of financial institutions as it provides them with better informed clients and also makes sure that clients understand their obligations under the contracts they signed. The Action Plan is divided into five parts that cover the key areas based on the recommendations of the Technical Note: (a) Legal Mandate, (b) Effective Supervision and Regulation, (c) Disclosure of Information, (d) Business Practices, and (e) Dispute Resolution.