A user assistance system of a reprocessing apparatus for cleaning and disinfecting at least one surgical instrument arranged in a cleaning basket, the user assistance system including: at least one electronically controlled display device； and a controller coupled with the at least one electronically controlled display device, the at least one electronically controlled display device being integrated in a loading station and being configured for arranging the cleaning basket on one side of the display device during the loading of the cleaning basket, the controller being configured to control the display device such that image information is displayed in an actual size and position which indicates a predetermined arrangement within the cleaning basket of the surgical instrument that is to be reprocessed.
