A temperature-controlled display case is convertible between a full-service mode and a self-service mode and defines a temperature-controlled space therein. A base has a back side and a front side and supports temperature-controlled food products within the temperature-controlled space. A back frame is coupled adjacent to the back side of the base and provides one or more openings for back-side access to the food products during the full-service mode. A top frame is supported by the back frame and a linkage has one end pivotally coupled to the top frame. A front panel has a top portion pivotally coupled to the linkage and is movable between a deployed position for the full-service mode with the front panel adjacent to the front of the base, and a stowed position for the self-service mode with the front panel disposed atop the top frame to provide front-side access to the food products.
