PROBLEM TO BE SOLVED: To accurately determine an abnormality of a resident and to take a safer, more reliable and prompt response when an abnormality occurs. SOLUTION: A first sensor (111a) installed in a residence (10) and detecting at least a heart rate and a respiratory rate of a resident (15) in a non-contact manner and a significant difference in the heart rate and the respiratory rate from normal are detected. Emergency determination unit (201), communication unit (210) that communicates safety confirmation between the operator (25) and the resident (15), and emergency services for the residence (10) upon request of the operator (25) to be dispatched. The arrival information presentation unit (206) that presents the arrival of the member (35) to the operator (25), and the remote unlocking unit (203) that urgently unlocks the lock of the residence (10) according to the instruction of the operator (25). And. [Selection diagram] Fig. 2【課題】居住者の異常を的確に判定し、異常が生じた場合に、より安全に、より確実に、かつ速やかに対応する。【解決手段】住居（１０）に設置され、居住者（１５）少なくとも心拍数および呼吸数を非接触で検知する第１センサ（１１１ａ）と、心拍数および呼吸数における平常との有意差を検知する異常判定部（２０１）と、オペレータ（２５）と居住者（１５）との間で安否確認の通信を行う通信部（２１０）と、オペレータ（２５）の出動要請による住居（１０）に対する救急隊員（３５）の到着をオペレータ（２５）に対して提示する到着情報提示部（２０６）と、住居（１０）の錠をオペレータ（２５）の指示により緊急解錠する遠隔解錠部（２０３）と、を備える。【選択図】図２
