Provided is a service-provision management system with which the requirements of a large number of users can be fulfilled by a small number of assistants, and with which all of the users can receive services very easily as a result of implementing the highly flexible provision of care and assistance services. The present invention is provided with: an experience-information database which manages experience information related to users (5) and service-provision robots which provide services adapted for the users. The present invention is further provided with: an identification-information acquisition means which acquires user identification information an experience-information searching means which extracts the experience information related to the users (5) a request identification means which identifies requests of the users (5) a service provision means and an experience storage means which stores, in the experience-information database, the experience information obtained in accordance with the provision of services.
