A method and system for managing user requests in service centers is disclosed. The system includes a transceiver, a storage module and one or more processors. The transceiver is configured to receive a request to avail a service from the service center, receive service information of a user of the plurality of the users, transmit the service information to a mobile device of the service of the plurality of the service and send updates regarding status of the service to the mobile device of the user of the plurality of the users. The storage module is configured to store the service information of the plurality of the users. The one or more processors are configured to verify a request to book the service； and process the request to book the service.
