An information processing apparatus includes a memory and a processor coupled to the memory and configured to: store personal identification information indicating a person and proxy identification information indicating a proxy who acts on behalf of the person by associating the personal identification information and the proxy identification information with each other obtain the personal identification information from the memory, which stores the personal identification information and personal information of the person in association with each other, based on the proxy identification information presented by the proxy obtain the personal information from the memory based on the personal identification information obtained from the memory and output the personal information obtained.
